If you want to choose a product or you want to return any defective product, please read the instructions below for your best service and then contact us. The packaging for the shipment to our store should be as small in volume as possible and the charge of the parcel by the courier is volumetric, but at the same time safe for its protection.
Withdrawal – Product Change
Changes are accepted within 14 calendar days from the day of purchase. Products to be returned that must be returned intact, in their packaging without being opened or altered, accompanied by proof of purchase or their invoice.
In this case the shipping costs are borne exclusively by the customer.
Defective products
Defective product changes are accepted within 14 calendar days from the date of purchase, accompanied by proof of purchase or invoice. The product can only be replaced if the defect is manufactured and does not result from misuse of the consumer or violation of the instructions for use of the product. As soon as we receive the product that we will check and then, if the above conditions are met, the shipping costs borne by the company are replaced. In case the returned products do not meet the conditions, they will be returned to the customer with a charge for the recipient’s shipping costs.